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Massaboutique.com > Customer Support > Customer Care
Customer Care
  • 1.  Order payment

    • 1.1  Methods of payment

  • 2.  VAT exemption and Import Fees

    • 2.1  Price for Customers of the European Community

    • 2.2  Price for all other Customers (non-European Community)

    • 2.3  Import fees

  • 3.  Delivery & Shipping information

    • 3.1  Shipment fees – Italy

    • 3.2  Shipment fees – Other Countries

    • 3.3  Shipment Date

    • 3.4  Items in stock: prompt shipment

    • 3.5  Order of preview items

    • 3.6  Order Update

    • 3.7  Shipment tracking

    • 3.8  Shipment insurance

    • 3.9  Authorized shipment delivery

    • 3.10  Storage shipment and awaiting delivery

    • 3.11  Shipment documents

    • 3.12  PICK UP IN STORE

    • 3.13  Customization products

  • 4.  Return and Refund Policy

    • 4.1  Terms and conditions regarding the right to withdraw - Right to withdraw in Ue and effects

    • 4.2  Return Shipment

    • 4.3  Return: instructions

    • 4.4  Change size, refund and store credit

  • 5.  E-Card and Promotional Codes

    • 5.1  GIFT CARD

    • 5.2  Reward Card

  • 6.  Website policy

    • 6.1  Items and pictures online

    • 6.2  Item’s availability

    • 6.3  Terms and Condition

    • 6.4  Property/Copyright & Trademark

    • 6.5  Contents

    • 6.6  Disclaimer

    • 6.7  THIRD PARTY

    • 6.8  Commercial policy

    • 6.9  Final Customers

    • 6.10  Disclaimer

    • 6.11  Italian legislation

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Massaboutique.com sells only products of excellent quality, purchased directly from the most prestigious Italian and International fashion houses. To view a complete list of all our designers, visit “The Brand” category.

Massaboutique.com is official dealer for all products and all trademarks on this site and guarantees that every item is authentic.
Products sold and brand manufacturers, therefore, are carefully selected for their stringent quality control standards.

Massaboutique.com, by this site, offers its customers the opportunity to purchase only items already available in stock. Is not possible for the customer to order items that are not already available.Therefore, the order that contains an article which had become, in the meantime, even for mere error, not available, shall be deemed null and void.
All orders are subjected to stock availability and acceptance. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
The reception of the order by Massaboutique.com, sent by customer through electronic data transmission, determines that the transaction has been successfully completed and the contract closure. With the closure of the contract, Massaboutique.com is committed to provide clients with the products ordered, the terms and conditions provided in these Conditions, reserve the right to not execute orders against persons who do not provide adequate guarantees of solvencyor does not fall within the category mentioned above the "end user" or if, for whatever reason, the product ordered is not available for sale.
By sending the order, the customer unconditionally accepts and undertakes to observe relations with Massaboutique.com all provisions contained in these Terms.
Therefore, the order implies the entire understanding and full and unconditional acceptance by the customer of these Conditions and the additional information contained in the web pages of the site mentioned here and/or linked pages.
 

1.1  Methods of payment

The item purchased must be paid together with the closing of the purchase transaction via Credit Card (Visa, Visa Electron, MasterCard, Maestro, American Express), PayPal, Bank Transfer or cash on delivery (handling charge 6 Eur for order under 100 Eur).

Credit Card
We remind our new customers that the first order must necessarily receive a check by the bank that issued the credit card used for payment. Our bank will then contact your bank to verify your details before we can proceed with the shipment.
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently.
This test may cause a delay of 1-2 working days while sending your first order.
Buying on this site, the financial customer's information (such as the number of credit card, the expiration date and personal data) will arrive directly to the Bank in charge of the payment transaction (Banca Monte dei Paschi di Siena, Paypal, or even otherCredit Institutions affiliated with us) via encrypted protocol.
Massaboutique.com, nor others, can ever access them.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card.
The order amount will be charged on customer's credit card only when the parcel will be ready for shipment.

In case of payment by American Express credit card, Massaboutique.com will ship the order if and only if the credit card holder's data (name, surname and address) correspond to order holder's data (name, surname and address). The order could be shipped only to the same address of credit card's holder. Massaboutique.com verifies directly the corrispondence with American Express system. In case of all data don't correspond, order and credit card transaction will be cancelled.

Massaboutique.com advise you to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.

For more information, please visit www.cartasi.it and www.mastercard.it/com

PayPal
You may pay via PayPal using your PayPal account. For more info about PayPal as method of payment click here. In case of payment via PayPal, Massaboutique.com can ship the order if and only if the PayPal account's data (name, surname and address) correspond to order holder's data. The shipment address must be the same of the address recorded on PayPal account.

Bank Transfer
Massaboutique.com accepts wire transfers as alternative payment.
We will transmit by e-mail our bank details. Payment must be made within 2 (two) working days from the order date.
We remind our customers which use this method of payment that accrued from 2 (two) working days, in case the wire transfer has not reached our bank account, Massaboutique.com reserves the right to rescind the order. All the fees and bank charges are responsibility of customer only. Massaboutique.com reserves the right to require the integration of payment if the amount accounted does not correspond with the amount of the order. We will not ship out your order until the bank transfer has reached our bank account and as soon as the merchandise will be available in our warehouse.

Cash on delivery
Another method of payment offered by Massaboutique.com is the "COD (Cash on Delivery)" with fixed charge of 6 Euro (for order up to 100 Eur) and only for orders not exceeding 500 Eur, paying with cash only.
In case the shipment of an order placed with COD did not succeed for reasons attributable to the customer, Massaboutique.com reserves the right to take no action to any other order with the same method of payment. The service is available in Italy only. The customers which choose to pay cash on delivery must have a bank account in case of refund for returning products.

 


 

2.1  Price for Customers of the European Community

Product prices that are published on the website Massaboutique.com reflect the actual retail price of the goods and are marked VAT included.
 

2.2  Price for all other Customers (non-European Community)

Product prices that are published on the website Massaboutique.com reflect the actual retail price of the goods TAX FREE as well. Tax Free price is reserved to international customers (outside-UE) . The total amount of the order will be automatically calculated online less the Italian value added tax and the final invoice will reflect this tax exemption.
 

2.3  Import fees

Shipments destined outside the European Community are exempt from Italian Value Added Tax but they are subject to import fees (DDU DELIVERY DUTIES UNPAID) based on the client's home country regulations.
Payment of these DDU fees is the sole competence and responsibility of the client.
Product prices that are published on the website Massaboutique.com reflect the actual retail price of the goods which not include IMPORT FEES (based on the customer's home country regulation).The payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we suggest you to contact the custom house or the customs broker more closer to you.
 

3.1  Shipment fees – Italy

Shipments are made in Italy by SDA delivery service.
Free Shipping in Italy, except different specifications.
For orders whose value is less than 100 Eur shipment charges amount to 7 Eur in Italy.

Massaboutique.com offers its customers the possibility to use Time Definite services to ship with a definite delivery time, allowing to choose the best time consignments: premium 9:00 am; premium 10:00 am; premium 12:00 pm.
Time Definite allows you to send parcels with certainty of their arrival at destination within the established time of the service chosen, from the second working day following the collection. Time Definite service, if used, is sole competence and responsibility of the Customers. By choosing the time preferred the cost of the service will be added to the total order’s amount.
Is possible to check service availability by entering the pick-up and destination Locality/Postcode in the apposite shopping bag section, or you may download the list of Time Definite localities or call Customer Care on 199.11.33.66 (for info about cost click here)
Time Definite service, if used, is sole competence and responsibility of the client.
As per International Laws regulating Commerce and Trade all Massaboutique.com shipments coming with official invoice stating the value of each items in Euros. For items on sale invoice list discount prices.
 

3.2  Shipment fees – Other Countries

Shipments are made by Export BOX delivery service.
Orders whose value exceed 250 EUR in only one transaction are shipped free of charge in EU countries.
In non-EU countries orders whose value exceed 500 EUR in only one transaction are shipped free of charge. Shipments for Russian Federation will be delivered within approximately 15/20 working days. Massaboutique.com cannot be held responsible for delays in shipment which may result from packs being stopped and checked by Borders & Customs Agencies. According to International Laws regulating Commerce and Trade all Massaboutique.com shipments coming with official invoice stating the value of each items in Euros. For items on sale invoice list discount prices.
 

Austria, Belgio, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gran Bretagna, Grecia, Irlanda, Lettonia, Lituania, Lussemburgo, Malta, Monaco, Paesi Bassi, Polonia, Portogallo, Repubblica Ceca, Romania, Slovacchia, Slovenia, Spagna, Svezia, Ungheria 17.00€
Islanda, Isole Canarie, Liechtenstein, Norvegia, Svizzera 35.00€
Afghanistan, Armenia, Azerbaigian, Bielorussia, Bosnia-Erzegovina, Bulgaria, Cipro, Iugoslavia, Kazakistan, Kirghizistan, Macedona, Moldavia, Montenegro, Serbia, Tagikistan, Turkmenistan, Ucraina, Uzbeikistan 29.00€
Albania, Algeria, Arabia SAudita, Bahrein, Egitto, Etiopia, Ghana, Gibilterra, Giordania, India, Israele, Kuwait, Libano, Libia, Marocco, Mauritania, Niger, Nigeria, Oman, Pakistan, Palestina, Qatar, Ruanda, Russia, Senegal, Siria, Sudan, Tunisia, Turchia, Yemen 31.00€
Anguilla, Bangladesh, Benin, Bhutan, Bolivia, Burkina Faso, Burundi, Cambogia, Camerun, Canada, Capo Verde, Centrafrica, Ciad, Cina Taiwan, Cina, Colombia, Congo, Costa d'Avorio, Dominica, Emirati Arabi Uniti, Eritrea, Gabon, Gambia, Georgia, Gibuti, Guinea-Bissau, Guyana, Hong-Kong, Iraq, Kenya, Liberia, Malaisia, Malawi, Mali, Mauritius, Mongolia, Nepal, Repubblica Dominicana, Seychelles, Sierra Leone, Sri Lanka, St. Kitt-Nevis, Sudafrica, Tailandia, Tanzania, Togo, Trinidad e Tobago, Uganda, U.S.A., Zimbabwe 33.00€
Angola, Antigua e Barbuda, Antille Olandesi, Argentina, Aruba, Australia, Bahama, Barbados, Belize, Bermude, Botswana, Brasile, Brunei, Cayman, Cile, Comore, Coread del Sud, Costa Rica, Cuba, Ecuador, El Salvador, Figi, Filippine, Giamaica, Giappone, Grenada, Guatemala, Guinea, Guinea Equatoriale, Haiti, Honduras, Indonesia, Kiribati, Laos, Lesotho, Macao, Madagascar, Maldive, Messico, Mozambico, Myanmar, Namibia, Nicaragua, Nuova Caledonia, Nuova Zelanda, Panama, Papua Nuova Guinea, Paraguay, Perù, Polinesia Francese, Saint Vincent e Grenadine, Salomone, Samoa Americane, Santa Lucia, Sao Tomas e Principe, Singapore, Suriname, Swaziland, Tonga, Uruguay, Vanuatu, Vietnam, Zambia 41.00€
Guyana Francese, St.MArtin/Marteen, Venezuela, Vergini (Isole) 373.00€
Antartide, Antardine Francese, Christmas, Cook, Falkland, Georgia Australe, Groenlandia, Guadalupa, Guam, Isole Herald e McDonald, Isole Minori Esterne degli Stati Uniti, Marshall, Nauru, Niue, Picairn, Portorico, Sahara Occidentale, Saint-Pierre et Miquelon, Saipan, Samoa Occidentali, San Cristoforo, Somalia, Svalbard e isole, Timor Est, Tuvalu, Wallis e Futuna 82.00€
Andorra, Far Oer, Isole del Canale 28.00€
 

 

3.3  Shipment Date

We daily ship all orders received within 12.00 a.m. from Monday to Friday. If you have placed the order in a non-working day or holiday, the parcel will be shipped the first following day.

For the delivery, you can consider:

  • 1-2 working days for Italy (+1 day for Sicilia and Sardegna)
  • 4-5 working days in UE
  • 8-10 working days for Extra Ue countries

The shipments for Russian Federation could be subjected to delays on deliveries causing by Custom procedures not estimable in advance and not imputable neither to Massaboutique.com either Export Box courier service.

If you paid the purchase order via bank transfer, the parcel will be shipped as soon as the payment is encashed on our bank account.

During sales promotion times, we ship all orders in chronological sequence as there will be delayed shipments  up to 4 days more.

3.4  Items in stock: prompt shipment

Orders are shipped the first working day following the day in which the order was made, after checking the availability of items and verifying your credit card information. Credit card will be charged the day of shipment.
We wish to remind our customers that the order must receive a final check by the bank, this means that our bank will then contact your bank to verify your details before proceeding with the shipment.
This verification could lead to delay in sending your first order of 1-2 working days. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card.
 

3.5  Order of preview items

Our customers can reserve items, whose sale are scheduled in the following months.
The payment of the item will be in conjunction with the order. Shipping will be done when that specific item will be available in our stores.
Massaboutique.com will indicate for each bookable item the earliest ship date. The merchandise available is delivered immediately, while shipments of reservations will be done as soon as the item arrives in our stores or as soon as the seasonal collection is available.
Massaboutique.com will indicate for each item booked the earliest ship date. The merchandise available is delivered immediately, while shipments of reservations will be done as soon as the item arrives in our stores or as soon as the seasonal collection is available.
In case the order of a previously booked item is not available, the amount paid will be totally refund to the customer in the same way in which payment has done.
 

3.6  Order Update

Customers can receive information about the status of the order directly on control panel on personal profile.
The orders will be delivered from 9.00 am to 6.00 pm from Monday to Friday.

3.7  Shipment tracking

Upon shipping the order, Massaboutique.com send its customers an e-mail containing the tracking number provided by SDA (Export Bor for international orders). Customers can follow the status of their order directly on control panel on personal profile or on www.sda.it.

The web page displayed will show exact and up-to-date product tracking of your shipment.

3.8  Shipment insurance

Massaboutique.com shipments are insured against theft and accidental damage. Once the shipment arrives at destination insurance loses its effectiveness.
Massaboutique.com requires a signature for orders delivered, at which point responsibility for the purchased goods passes to the customers. The person who signs for the package confirms receipt and he is accountable for the package.

3.9  Authorized shipment delivery

Upon delivery, clients are asked to carefully inspect the package before placing a signature for the receipt of the merchandise. Massaboutique.com boxes are brown carefully taped with blue scotch-tape or in plastic bag blue colored with white logo.
If, for any reason, the box looks tampered or the official adhesive tape is not intact, clients should sign for the package as "Good unchecked" or to refuse delivery. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, clients are asked to immediately report to the local SDA or DHL office and to contact Massaboutique.com at ordini@massaboutique.com .

If for any reason the shipment can not be successfully delivered to the address provided by the client in the commercial contract, the package is likely to be returned to sender and the expenses will be charged at the client. These amounts will be deducted from any refund due to the client by Massaboutique.com.

Shipments destined outside the European Community are subject to import fees based on the Customer’s home country regulations for the return as well. The payment of these is necessary to release your order from customs and are sole responsibility of the customers. As we are unable to advise the amount this may be, we suggest you to contact the custom house or the customs broker more closer to you. Massaboutique.com will deduct these amount from the eventual customers’ refund.

3.10  Storage shipment and awaiting delivery

If for any reason the shipment is not delivered, on the following day SDA shall automatically send the sender (Massaboutique.com) a Storage Report, giving the reason for the non-delivery and a request for instructions for the good’s release.
Customers can receive information about Storage Report and status of the order directly on control panel on personal profile.
After a storage period of maximum 15 days at the closest SDA branch, and in the absence of other instructions, the good will be returned to the sender. Massaboutique.com reserves the right to request the return of the items after 3 (three) working days, in the absence of customer’s ordering.
We remember to our customers that the opening for a Storage Report costs 3.00 Euro for every shipment done. For all national and international services the Storage costs are the sole competence and responsibility of the client: the 4th storage day will be applied a minimum stop of 2.00 Euro, from the 5th storage day it will be applied the daily storage fee of 0.50 Euro for each day.
 

3.11  Shipment documents

According to International Laws regulating Commerce and Trade of imports and exports, all Massaboutique.com orders are shipped out of Martina Franca, Italy, with an official invoice declaring the exact total of merchandise purchased in Euro.
It is illegal to declare lower values or to request the items as gifts. Massaboutique.com attacches for each invoice the check bill.
For sale products, the amount on the invoice will declare the discounted prices.
For customers resident outside the European Community the total invoice’s amount will be calculated exempt from Italian Valued Added Tax adding, eventually, the shipment fees.

3.12  PICK UP IN STORE

Through “Pick Up In Store" service you can buy online products and pick up them directly from the reference Boutique (Massa Uomo – Massa Donna – Massa29 Uomo – Massa29 Donna - Massa piccolo – Massa RosaMarina) no later than ten (10) days of purchase’s date. We remind our customers who want to use “Pick Up In Store" service that is not possible to try on the purchased product into the Boutique in which is collected. If the product is not adequate it can be replaced within fourteen (14) days from the date on which it has been collected through the Return procedure indicated in Section 4.1 of Customer Care. In case of returned item(s), customers must click on the Return icon which appears into personal profile, into "My Orders" section, and follow instructions or contact us resi@massaboutique.com within fourteen (14) days from the date of product’s pick up. For products purchased by Pick Up In Store is possible to obtain the replacement of the same product with another colour, the refund of the amount paid or a store credit online only. It is not possible to change the item(s) with a different product. We will never accept a returning product directly at the Boutique where it has been picked up.
 

3.13  Customization products

To personalize a product you have to select the "Product Customization" option that appears during the online purchase. Then you have to indicate initials, font and color. For each item orientation and position of letters are already predetermined: for shirts the letters are stitched on the left side (worn) between 4th and 5th button; for ties, the letters are stitched in the inner part; for trousers - five pockets - the letters are stitched on the little pocket.

Please note that customized product may not be returned or replaced. Therefore, we invite all customers who want to use this service to make sure of correct product’s measures previously.

The product customization service is free of charge (for each product) for orders over 200 Euro. For orders less than 200 Euro the cost is 10 Euro for each product’s personalization.
 

4.1  Terms and conditions regarding the right to withdraw - Right to withdraw in Ue and effects

You have the right to withdraw the contracts, without indicating the reasons, within 14 days.

The period of withdrawal expires after 14 days from the day in which you or a third party, different from shipper and designed by you, acquires the product.

To exercise the right to withdraw, you must inform the Francesco Massa s.r.l. (Via Giuseppe Chiarelli 26, tel. 080 4859148 – Fax 080 4831520 – e-mail resi@massaboutique.com) about your decision to withdraw the contracts via written declaration. You could ask the return clicking on Return icon, visible in your personal profile in “My order section”. We’ll send you a return confirmation via e-mail.

diritto di recesso prima della scadenza del periodo di recesso.

To respect the expire of withdrawal, you should send the return communication/procedure within the time limit concerning to right of withdrawal.

If you withdraw this present contract, we will refund you all payments you done for us, including the cost of shipping (except additional costs deriving from your possible choice of another courier different from our standard method of shipment), without underserved delay and in any case not over 14 days from we are informed about your decision to withdraw. We will refund you using the same method of payment you used for the purchase order, unless different accords. The refund procedure could be suspense until the return-delivery of products at seller, after the verify of their integrity.

The cost of shipping for returning the items are free in case of change size or store credit request as compensation.

The direct costs of shipping for returning items is of 7 Euro in case of refund request.

The right of withdrawal is excluding for customized products.

We ask you to ship the return items to Francesco Massa s.r.l., Via Giuseppe Chiarelli 26, 74015 Martina Franca (TA), without underserved delay and within 14 days from the date you communicated us your choice to withdraw the present contract. The expire date is respected if you ship the return items within  the limit time of 14 days.

4.2  Return Shipment

If for any reason, clients are not satisfied with the order, the unused item(s) can be returned within 14 days of delivery.
Clients must follow the official Return Policy as stated here below:

  1. The original "Return" Massaboutique.com tag must be attached to the item with the original yellow security seal.
  2. The original "Return" Massaboutique.com tag and yellow security seal must not be removed or cut in any way.
  3. Items must be unused.
  4. In case of returned item(s), client must click on the Return icon which appears into personal profile, into "My Orders" section, and follow instructions or contact us via e-mail to resi@massaboutique.com, within 14 days from the date of delivery. Once this term is expired the "Return" icon will be no longer available.
  5. The return request must include the Item Code Number(s) of the item(s) to be returned and the compensation for the return: size exchange, refund or store credit. Exchanges for a different item code are unavailable.
  6. Once the written request is received, Massaboutique.com Customer Service will send a written confirmation to the client including the Return Authorization Number. Clients must write this Return Authorization Number on the "return" tag attached to the item.
  7. The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion in a tamper-proof packaging.
  8. The return of the unused item(s) must reach Massaboutique.com within 7 (seven) days of the written confirmation from Massaboutique.com Customer Service.
  9. Massaboutique.com offers the possibility to turn back purchased goods free of any charges through the SDA courier: this pickup service is only valid for the Italian country. Simply contact to the SDA customer service (call cost 14 cents/minute) dialing the number 199.11.33.66. and asking to the operator for the national retirement service, by advance booking with free carrying costs, indicating the recipient details (Francesco Massa Srl, Via G. Chiarelli 26, 74015 Martina Franca, (TA), Italy) and as well sender’s details (under the preferred date/hour specification). By change size and store credit requests, the pickup service is free of carrying costs. By refund request, the pickup service is having a charge of 7 Euros, which will be deducted from the final refund amount.
  10. The return from Extra Italy are carriage paid. We suggest you to choose a shipping insurance. The package containing the returned items is under Client’s responsibility. Massaboutique.com is not responsible in case of lost packages, damages for incorrect packaging or delivery delays to our warehouses.
  11. The unused item(s) from Extra UE must be returned via EMS – International Mail Service or Express Courier to Francesco Massa s.r.l. - Via Giuseppe Chiarelli 26 - 74015 Martina Franca (TA) Italy.
  12. The Customized products cannot be returned or replaced.


Massaboutique.com ensure that products which appear online are conform to the images there published and that all items, at the time of shipment, are submitted to inspection and shipped after having controlled that they do not have evident defects.
In the case of error in the order on the part of Massaboutique.com, clients must follow the instructions above. Massaboutique.com reserves the right to request photographic support regarding defective merchandise apparently before authorizing the return and the eventual charges for the shipment and import fees. Massaboutique.com will ship clients the returned corrected goods free of charge or will refund the incur expenses.
Massaboutique.com reserves the right to request photographic support for returns if necessary for the evaluation of return process.
Massaboutique.com will not accept any items that have been worn, washed or altered for any reason. Massaboutique.com reserves the right to inspect returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.
Massaboutique.com reserves the right to refuse unauthorized returns.

4.3  Return: instructions

All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Massaboutique.com and must meet all the requirements listed under the Return Policy. Massaboutique.com reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
If the authorized returned item(s) passes re-entry inspection, the client will receive a confirmation of the return from Massaboutique.com Customer Service.
If the customers requests a size change, the exchange item will be sent to the client free of charge by Massaboutique.com for import whose value exceed 50 Euro for Italy and for import whose value exceed 150 Euro for European Community’s Countries.
Free Return policy is limited to one exchange only for every authorized return. Items can be exchanged only when a different size is available.
The return of products whose amount is less than 50.00 Euro for Italy and 150.00 Euro for the European Community’s Countries will not be accepted. But rather the client will be refunded for the amount relative to the returned product(s) and the client have to make another order to purchase the product desired.
It is not possible to change the item(s) with a different product.
If the customers requests a refund accepted by Massaboutique.com, the refund will be done using the same method of payment used for the purchase order. It will possibly appears on the client's credit card statement, PayPal account or on the bank account approximately after 30 (thirty) days. Parameters concerning timeline may differ depending on the credit card used or other method of payment used or Bank Institute. It is not possible to control this process on the part of Massaboutique.com. Parameters concerning timeline may differ depending on the credit card used or other method of payment used.

If the client requests the issue of a store credit’s voucher, this could be used one time only on a future order within 60 (sixty) days. It must be used in its entirety on an order that is either equal to or greater than the value of the store credit. If not used within the limit of referential season Massaboutique.com reserves the right to convert it in a final partial refund.
Returns outside these timeframes may be accepted at the discretion of Massaboutique.com and may only be refunded as a store credit. Products purchased as gifts (or Corporate Gifts) may only be returned by the original purchaser and within seven working days of initial receipt.

 

4.4  Change size, refund and store credit

Referring to the returned packages sent from outside the European Communities Countries (UE) the compensation will be limited only to refund or store credit. It is not possible to change the item(s) with a different product(s) or change size or color. If the customers is interested to change size, they will have to perform a new order.

If the customers requests a refund accepted by Massaboutique.com, the refund will be done using the same method of payment choosen for the purchase order. It will possibly appears on the customer's credit card statement or on the bank account approximately after 30 (thirty) days. Parameters concerning timeline may differ depending on the credit card used or other method of payment used or bank institute. It is not possible to control this process on the part of Massaboutique.com.
The customers is responsible for shipment of the returned item(s) and any eventual import, such as local taxes, custom duties, import and/or custom clearance tax, and those import will be deducted from the final refund.
In any case Massaboutique.com will complete the appropriate custom’s documentation, in order to reduce any custom duties relative to item(s) return. The unused item(s) must be returned by EMS - International Mail Service to Francesco Massa s.r.l. Via Giuseppe Chiarelli 26 - 74015 Martina Franca (TA) Italy. The customer is here ask for to add the ‘return proforma invoice’ filled out in the form as required by the package turn over, available down on paper, present in the accompanying international documents and downloadable in the section of "my orders" in your personal profile.
We suggest you to choose a shipping insurance. The package containing the returned items is under customers’s responsibility. Massaboutique is not responsible in case of lost packages, damages for incorrect packaging or delivery delays to our warehouses.

5.1  GIFT CARD

Our Gift Card is the best solution for those who want to make a choice between a rich assortment of garments, shoes and fashion accessories, with items of all major international brands. The Gift Card is useable exclusively online. The purchase values are Euro 50, 100, 150, 200, 250, 300, 350, 400, 450 and 500. The sender can choose different ways of delivery of its Gift Card. It will be delivered to the addressee through our elegant Gift Card (hard copy) via SMS or E-mail. The Gift Card come with your personal message. The service is totally free. It has one year validity. It can be used for one or more purchases until finished its value. It can be used as partial payment of a purchase of higher value. Our Gift Cards can be accumulated. The client has the possibility by contacting customer service at clienti@massaboutique.com, to request a cumulative code.

Our Gift Card is not used to purchase additional Gift Card, it is not redeemable for cash. It does not include any customs charges whose payment is exclusively responsibility of addressee's shipment (for Extra Ue orders).

Orders made by Gift Card can be returned: the amount concerning returned items can be accredited on Gift Card or used in exchange. The Gift Card will be sent to the address indicated by the buyer when ordered. Massaboutique.com is not responsible for Gift Card's shipment to incomplete or incorrect address provided by the buyer. Massaboutique.com is not responsible for any loss, theft or use by third parties. In case of loss send an E-mail to: clienti@massaboutique.com.
Massaboutique.com reserves the right to refuse orders made with Gift Card that shows signs of duplicate or fraudulent use.
Orders made by Gift Card are subject to commercial policy, Privacy Policy and Site Policy published on Massaboutique.com.

5.2  Reward Card

Our Reward Card is a special coupon reserved to our new registered customer.
Every customer registered to Massaboutique.com, filling all the fields of the form into Reward Card webpage or into “My data” section of personal profile, will receive the Reward Card of 20 Eur for one’s own online purchase.
Fill all the fields in the form which is below: you will receive our Reward Card of 20 Eur to be used for your shopping online.
The Reward Card is sent via e-mail and it is visible into "My coupon" section of personal profile. The Reward Card’s code must be filled into Gift Card/Promotional Code field which appears into the Shopping bag, step 4.
It cannot be accumulated and it is not usable to purchase discounted products or to purchase orders which are less than 100 Euro.
The Reward Card can be used one time only.

6.1  Items and pictures online

Massaboutique.com declines every responsibility that, due to a particular configuration of a client's computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.

Massaboutique.com signals that some items (i.e. products made with floral print and/or Junior products) unlike they appear online on the picture could be different in printed design or dimension depending on size selected.

Images on Massaboutique.com belong to Francesco Massa s.r.l.. Any unauthorized use of these images without the express written consent of Francesco Massa s.r.l. is forbidden and will be persecuted by law.

For more information please contact: clienti@massaboutique.com

6.2  Item’s availability

Items featured on Massaboutique.com web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of Francesco Massa s.r.l. including warehouses and boutiques.
Once the order is processed, Massaboutique.com Orders Department reserves the right to re-confirm the availability of the merchandise, verify the transaction's validity and check the client's record with Massaboutique.com. Clients will be informed by Massaboutique.com Orders Department if for any reason the item(s) ordered is not available or if the order cannot be processed as per client's request.

6.3  Terms and Condition

This notice contains the terms and legal conditions that govern the web site Massaboutique.com.
Users of Massaboutique.com accept and agree to respect all the conditions included in this declaration.
If users do not accept these terms, Francesco Massa s.r.l. reserves the right to ask the users to refrain from using the Massaboutique.com website.
The access and the use of the web site Massaboutique.com are for personal use only.
The visualization of Massaboutique.com web site provides clients with product information and the possibility to purchase merchandise.

6.4  Property/Copyright & Trademark

Francesco Massa srl is the owner of the web site Massaboutique.com and all its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site Massaboutique.com is protected by copyright.
Contextually all name, logos, images and trademarks in this site belong to their respective owners.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Francesco Massa srl.
Francesco Massa srl does not allow the use of the web site's contents or the trademarks for any other purpose than what is written above.

6.5  Contents

In addition to Property/Copyright & Trademark mentioned above, "Contents" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Massaboutique.com tries to ensure that the information on this site is accurate and complete and does not guarantee that all the contents are accurate or error-free. Massaboutique.com does not assure that the functional aspects of the site will be error free or that this site or the server that makes it available are free of viruses or other harmful components. Massaboutique.com recommends that all users of the Internet ensure they have up to date virus checking software installed. The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Massaboutique.com and we accept no responsibility for any such views expressed in any media.

6.6  Disclaimer

This website is not a newspaper in what is being updated without any periodicity. It cannot therefore be regarded as an editorial product under Law No. 62, 7.03.2001. Some text or image (on fair use availability) were obtained via internet and, for that reason, considered of public domain. We have no intention of infringing copyright. If so, please send me an e-mail to massa@massaboutique.com and we will immediately provide to remove them.

6.7  THIRD PARTY

The personal opinions of the designers and labels whose products Massaboutique.com sells, or any third parties with whom Massaboutique.com is associated are their own and do not necessarily reflect the views of Massaboutique.com and we accept no responsibility for any such views expressed in any media. We may include hyperlinks on this site to other websites or resources operated by parties other than Massaboutique.com, including advertisers.

Massaboutique.com has not reviewed all of the sites linked to its web site and is not responsible for the content or accuracy of any off-site pages nor is responsible for the availability of such external websites or resources. Massaboutique.com do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

6.8  Commercial policy

In reference to processing orders, Massaboutique.com (Francesco Massa srl) reserves the right to decline an order in the event that Banca Monte dei Paschi di Siena does not receive verification from the client's bank. It is at the sole discretion of Massaboutique.com (Francesco Massa srl) to reserve the right to decline to process an order and/or offer service to anyone at anytime.

6.9  Final Customers

Francesco Massa srl has created and published the web site Massaboutique.com with the mission to offer a service exclusively for its own clients.
The products on sale on the web site Massaboutique.com are destined to the Final Customer. By "Final Customer", Francesco Massa srl intends person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at Massaboutique.com.
Therefore, Francesco Massa srl invites users who may not be considered a \"Final Customer\" to refrain both from attempting to establish business relations with Francesco Massa srl nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, Francesco Massa srl reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
Client Requirements
To place orders at Massaboutique.com clients must:
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card for authorization and payment: Visa, MasterCard, American Express.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

6.10  Disclaimer

Massaboutique.com (for Francesco Massa srl) publishes information on its website in order to provide a service to users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Massaboutique.com (for Francesco Massa srl) will execute immediate correction.

Massaboutique.com (for Francesco Massa srl) also reserves the right to make corrections and changes to the web site when necessary without giving prior notice. Massaboutique.com (for Francesco Massa srl) does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the user's competent jurisdiction and declines any responsibility from eventual problems, damages, viruses or risks that the user may incur during the use of the web site. The web site Massaboutique.com is a protected site according to international Internet standards which, if used correctly, users can be reassured not to encounter viruses.

Massaboutique.com (for Francesco Massa srl) declines any responsibility from eventual faulty operations of the web site due to the deactivation of "cookies" in the user's browser and reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

6.11  Italian legislation

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The Massaboutique.com web site, in adhering to Italian law and in particular to the Court of Taranto, states:

"Entering this web site the user agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site MASSABOUTIQUE.COM. The user also agree to submit exclusively to the competent Court of Taranto for the questions above. FRANCESCO MASSA srl does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."