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Contact us +39 080 4859148 > Customer Support > Faq
  • What is the online shop and how it works?
  • How many duties and taxes will I have to pay?
  • Where is my order?
  • How soon I will receive my order?
  • Why some products do not show the "Buy now" button?
  • What is the Reward Card? Where can I view my coupon?
  • Is website safe?
  • Is my personal information kept confidential?
  • Are the products original?
  • What payment method can I use?
  • What is the Tax Free price?
  • Which countries do you ship to?

What is the online shop and how it works? is the Boutique of Francesco Massa srl group. On the webisite you may buy clothing, footwear and accessories of the best fashion brands  for men, women and kids. The shopping experience is easy: in a few days you may register youself, choose the wished products and complete the purchase. In a few days you will receive the purchased items.  

How many duties and taxes will I have to pay?

Prices on the website are shown VAT included or excluded. During the check out procedure you will identify which Country is the destination for the merchandise, this information is used to then calculate the Sales taxes of the Country specified and shipping costs. The exact price of an item is not finalized until you have selected your shipping destination. Sales taxes and Shipping Costs are calculated and shown as part of the final invoice before the Customer authorizes payment. The total invoice paid during the purchase process do not includes DDU countries where the Customer will be charged for any local sales taxes and import duties on the purchase.

Where is my order?

Upon shipping the order, send you an e-mail containing the tracking number provided by SDA, GLS or Export Box  (for shipment in Ue and Extra Ue). You will follow the status of your order directly in their websites.  

How soon I will receive my order?

We daily ship all orders received within 12.00 a.m. from Monday to Friday. If you have placed the order in a non-working day or holiday, the parcel will be shipped the first working following day.For the delivery, you can consider:1-2 working days for Italy (+1 day for Sicilia and Sardegna) 4-5 working days in UE 8-10 working days for Extra Ue countriesThe shipments for Russian Federation could be subjected to delays on deliveries causing by Custom procedures not estimable in advance and not imputable neither to either Export Box courier service.If you paid the purchase order via bank transfer, the parcel will be shipped as soon as the payment is encashed on our bank account.During sales promotion times, we ship all orders in chronological sequence as there will be delayed shipments  up to 5 days more.After the shipment, you will receive our e-mail with the tracking number to follow the state of delivery.

Why some products do not show the "Buy now" button?

You may have seen some product where instead of the "Buy now" button there is the caption "Get more info". This is a modality that allows us to filter requests that come through the website and serve as intermediary with the warehouse. It is a method that we use for those products that do not have huge warehouse stock but allows, however, to order the product you are interested in. If you are interested in purchasing a product, click on and selecte the wished size: you'll receive an e-mail with confirmation of availability.

What is the Reward Card? Where can I view my coupon?

The Reward Card is a coupon of 20 Eur that you may use for your online purchases of clothing and bags, for order over 100 Eur. A unique service that rewards your entrance into world. You will receive the Reward Card registering to website and filling out all the fields into "My data"onpersonal profile. For more information please visit REWARD CARD page. You can also view a list of coupons and promotional codes active and/or used within "My coupon" section on personal profile.

Is website safe? website is safe and uses SSL (Secure Socket Layer) technology which protects the website via information encryption and authentication, guaranteeing maximum integrity and privacy of transmitted data. Credit card and debit card data are not kept on our website. They are stored on a secure site of the Unicredit Bank that makes the transaction. To increase the security of the transaction doesn't know your credit card details. To keep your purchase totally confidential Unicredit is not aware of the content of your order.ù+During payment transaction, the system could ask you the 3D-Secure Code: is a special security code you matched to your credit card for shopping online. You may ask this code to your bank.

Is my personal information kept confidential?

Francesco Massa s.r.l. ensures that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your written consent. To register at, we will need to know your name, surname, date of birth, e-mail address or via e-mail during the purchase procedure. Please note that may also use the information you provide to inform you of new goods and services via email (Newsletter). The subscription to Newsletter is always with the clear consent of customers which flag the dedicated check box available in the website. If you prefer not to receive these emails, please use the Unsubscribe option. For more information please read our Privacy Policy.

Are the products original? sells only products of excellent quality, purchased directly from the most prestigious Italian and International fashion houses. is official dealer for all products and all trademarks on this site. Products sold and brand manufacturers, therefore, are carefully selected for their stringent quality control standards. Any product on, in fact, is quickly identifiable and traceable through the Manufacturer Code and the code assigned by This code, accompanied by photographic images, is shown into the product information sheet on our website.

What payment method can I use?

It is possible to pay with:- credit card (Visa, Visa Electron, Mastercard, Maestro e American Express). The amount will be encashment as soon as the parcel is shipped. In case of first order, the holder of credit card (data and nationality) must be the same of the holder of order (holder and shipment). In case of payment by American Express, the holder of credit card (data and nationality) must be always the same of the holder of the order (data, nationality and shipment) for security reasons.- PayPal - For more info about PayPal as method of payment click here. In case of payment via PayPal, can ship the order if and only if the PayPal account's data (name, surname and address) correspond to order holder's data. The shipment address must be the same of the address recorded on PayPal account.- Bank Transfer: we'll ship your order when we'll receive the import on our bank account. You must write us the CRO number of transation within two working days, to put aside your product required.- Cash on Delivery: available for shipment in Italy only and free of cost for order over 999 Eur.

What is the Tax Free price?

The term Tax Free refers to the product price VAT reduced. Tax Free price is reserved only to customers resident outside European Union. Add the products wished in your cart and add your data for shipment: the system will automatically calculate the total tax free.

Which countries do you ship to?

Shipments are made worldwide on DDU (Delivery Duty Unpaid - Delivery customs clearance). This means that any local taxes and import duties on the purchase will be demanded by courier with a communication before the delivery. Shipments destined outside the European Community are exempt from Italian Value Added Tax but they are subject to import fees (DDU DELIVERY DUTIES UNPAID) based on the client's home country regulations. Payment of these DDU fees is the sole competence and responsibility of the client. Product prices that are published on the website MASSABOUTIQUE.COM reflect the actual retail price of the goods which NOT includes IMPORT FEES (based on the customer's home country regulation).  

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